Our thoughts are with everyone affected by this global outbreak, and as a great number of our customers are retired, we want to do everything possible to help in any way we can.
Alive Studios remains open for business.
If you have an order with us, nothing will change, and if you are about to send material in, please go ahead as normal.
We are very fortunate that we do not open to the public, instead offering free collection and delivery to safely transport your films and photos to/from our studio. We have worked this way for over 10 years, and find it a safe, efficient way to work, so nothing changes for us in terms of receiving or delivering your films and photos.
Being an online business, all our staff are able to work from home, meaning we don’t anticipate any disruption to our normal lead-times, and our team remains available by phone and email as usual.
We’ve been listening to you, and talking about ways we can help our customers during this difficult period. Here’s a few changes we’ve made today:
Look After My Films
We understand some people are concerned about taking delivery of parcels whilst in isolation. If you would prefer not to take delivery of your films just yet, we will upload your movies to Karishma Cloud so you can watch and share them with friends and family. We will then store your original material free of charge for as long as you need, shipping them back to you only when you are ready to take delivery. This applies to both new and existing orders.
Free Door-Step Collection
You don’t need to leave your home in order to use Alive Studios. We send DHL to your house to pick up your films and photos. For those self-isolating, please wait for your driver to knock at your door, he will then move away to a safe distance so you can put your parcel on your doorstep and close your door. He will then retrieve it and take it to his van. You will not be asked to sign anything. This system means you can hand over your box without having any contact with the driver, keeping everybody safe.
Extended Free Hosting
On completion of your job, your films are uploaded to our own private server called Karishma Cloud. This Netflix-style portal gives you access to your movies anytime, anywhere, from any device, and you can invite upto 8 additional users to give all your loved ones access to your cherished memories.
This is normally free for 30 days, with the option to extend by 12 months for £22. We have extended this to 60 days to help our customers in self-isolation.
20% Discount – All Orders
We know that creating family films to share with loved ones, especially with elderly relatives in isolation, brings comfort and a welcome distraction. Whilst we can’t offer our time for free, we can reduce our rates to make it more accessible to everyone. We haven’t had a sale of any kind in over 5 years, so this is rare, but we feel important to do at this time. From today, all orders are 20% off, regardless of size or value. We’re also waiving our normal 30% fee for express orders to accommodate those in the unfortunate position of a gravely ill family member. If you’re in this position, please make this known to us and we will process your order with priority status.
Shop Now, Pay Later
We normally request payment with order, but we appreciate these are financially difficult times for many families just now. To help, we can now offer ‘Payment on Posting’ to delay your financial burden as long as possible. Small orders of just a few reels or tapes will still be completed in a week or two, but larger orders can take us several weeks to process. This buys you some time to get your money together, as we will only request payment upon completion.
If there is anything more we can do, please let us know – we are very flexible and open to change at this time, so please tell us what you need from us.
Finally, many thanks for the positive and supportive emails that we have received from regular customers, they are much appreciated and are keeping us smiling.
Stay safe and positive, and eat lots of biscuits! My Grandad said they are the key to a long and happy life!
All the best from Jennie, Steven and the Team x