You can send your own hard drive or USB sticks, or add a brand new one to your order.

We sell 500Gb and 1TB Samsung/Toshiba hard drives.
We also sell 16Gb, 32Gb, 64Gb and 128Gb Kingston/Toshiba USB sticks.
USB sticks comes in a gift box.

Why add pictures to my film?
You can enhance your enjoyment of your films even more by supplying us with a bunch of slides or photos that we can add at the end of your films in form of a slideshow to summarize the experience.

If you wish to place the photos differently, at the start of the film for example, you can specify this in the additional notes section of the final order form print out.

On-screen titles are now available to really personalise your film. Perhaps it's a dedication to a loved one, maybe you want to have the title of your film displayed such as

"The Smith Family Movies 1965-1975"

or maybe you want a title at the start of each decade. You could even have a title come up for every chapter saying the date, place and event for each one. Whatever use you find, titles can really add the professional touch.

You can have upto 2 lines per screen, maximum 30 characters per line. £2.50 per screen.

We are happy to arrange our courier to collect your films from your work or home address. We'll provide you with a convenient one hour time slot by text and/or email.

Collection is completely free on all cine film orders. (up to 10Kg from any UK address).

How it works

On the day of collection you receive an email & text message which announces a one hour delivery slot, if you are unavailable simply choose a different date and have your order re-arranged.

Delivery back to you is completely FREE on ALL orders, no matter how large or small. As with our collection service, we even provide you with a precise one hour delivery window so you don't have to wait in all day.

How it works

On the day of delivery you receive an email & text message which announces a one hour delivery slot, if you are unavailable simply choose a different date and have your order re-arranged. Pricing for delivery varies on your location.

Delivery to UK Mainlands: Free
Delivery to Scotland - Highlands & Islands: £15
Delivery to N. Ireland, Isle of Man & Scilly Isles: £15
Delivery to Channel Islands: £15
Delivery to Republic of Ireland (southern ireland): £15
International delivery: Please email us for quote

For those in a real hurry, we have a limited number of slots each week to process urgent orders. As this work is undertaken overnight and weekends, there is naturally a surcharge.

To guarantee your work back within 1 week of receipt (often within a day or two if it's a small order), simply tick the box. We will let you know immediately if there is any problem with completing your order on the Express Service. For orders of more than 2 hours of film, please phone/email to check if express service is available.

Why is there a charge?

On our current systems for transferring Cine Film, sound reels require 2 seperate transfers. Doing the transfer this way enables us to capture both video and sound at the highest quality possible.

While the reels are capturing, one of our transfer operators monitors the capture so that the sound and video can be matched back up without sync problems which can occur due to the variations of speed that cine could be filmed at.

Once captured, an editor will spend a large portion of time syncing the sound and video back together making sure it all matches up correctly whilst editing the video for splices, leader tape and colour correction.

The extra charge per hour is there to cover the extra time spent on this service which is approximately 3 times longer than a silent film transfer.

Why is there a charge?

On our current systems for transferring Cine Film, sound reels require 2 seperate transfers. Doing the transfer this way enables us to capture both video and sound at the highest quality possible.

While the reels are capturing, one of our transfer operators monitors the capture so that the sound and video can be matched back up without sync problems which can occur due to the variations of speed that cine could be filmed at.

Once captured, an editor will spend a large portion of time syncing the sound and video back together making sure it all matches up correctly whilst editing the video for splices, leader tape and colour correction.

The extra charge per hour is there to cover the extra time spent on this service which is approximately 3 times longer than a silent film transfer.

Alive Studios is committed to ensuring that your privacy is protected. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Alive Studios may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st February 2012.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can safely unsubscribe by using the ‘unsubscribe’ link at the bottom of our promotional email.

General
Alive Studios is a trading name of The Good Life Studios Ltd.

Leader tape
We edit out as much unused film as possible including the leadertape at the start of each reel. Whilst we cannot remove everything without charging for a full edit, we do endeavour to remove as much unused film as possible.

How long does it take?
This is a tricky question. We receive orders from a single video/reel to a room-full, so we'd need to know what you're sending to give a lead-time. We find we are in high demand and always have seveal weeks of work already scheduled in, so if your order is needed in a hurry, just phone and tell us what you need :)

Damage, Loss, Post & Insurance
Orders are accepted on the basis that the liability of Alive Studios for any lost or damaged material shall be limited to the replacement with an equivalent amount of new blank stock. This is due to the unavailability of General Insurance cover for work of undefined value. When returning material to you we will use the post office services or a courier for larger items. We respectfully remind customers to retain a safety copy or take out Specialist Insurance Cover where appropriate.

Film Format
Our DVDs are region-free and play in PAL. DVD's are normally DVD-R, but we may use DVD+R or Dual-layer discs where required.

Framing and TV Cropping
In standard definition, some film types do not fit modern TV formats, so we may re-size to fit for the best viewing pleasure. You should also note that some TV set apply their own cropping to a picture as well. By agreeing to these terms, you accept this information.

Damaged Film
Whilst we don't generally charge extra for poor/damaged/dirty film, we reserve the right to do so if we feel it is required, but will always agree it with you before starting work.
Where splices break, we repair them without charge. If a film is temperamental and doesn't want to go through we will always try it in several machines to make sure it's had it's best shot at a transfer. Where sprocket holes are punctured or torn, we will still transfer the film, often with no visible problems. However, some sprocket damage prevents a steady image from being obtained, in which case we transfer the whole film, then edit out any sections which 'jump' or drag because of the damage. This way we keep as much film as possible, and with careful editing you don't even notice any is missing.

Dust and Hairs
We employ a very good dry-cleaning system which catches most of the dust and hairs commonly found on cine film. It is inevitable however that there will still be dust and hairs present, as it's impossible to remove them completely with a dry-clean system. It is also common for the dust/hairs to be imbedded into the emulsion making them impossible to 'blow' away, so you should expect a small amount to be visible in any transfer. The demos on our website give you a very realistic example of what you can expect.

Text
Where text is to be included in the order or the packaging, such as titles, chapter names etc. Alive Studios cannot be held responsible for spelling/grammar errors when the text is not supplied in a clear typed format. We will attempt to read handwritten text but if words are spelt wrong the customer will be responsible for the cost involved with re-doing the work. We strongly recommend you provide text digitally such as email.

Content of film
By signing our terms you are stating that you own or have permission to copy the material provided, and indemnify Alive Studios against any action including copyright infringement. If we feel the material to be of an indecent or illegal nature we reserve the right to refuse to continue and no refund will be offered.

Studios Branding
To enhance the professional and polished look of the products and their packaging we add our studio branding. This includes a short intro on films (similar to what you see at the start of a hollywood movie) along with our contact details and information about our services. If you are looking to have this work done for commercial purposes we suggest you call for further advice.

Mistakes/Backups
We aim to keep your film footage on our editing suite for 30 days after completion to allow us to correct mistakes, after which time all footage is deleted. You must report any problem with your order within 14 days of receipt. We will retain a backup file of your DVD/Blu-ray for 60 days after completion to allow you to order extra copies. After 60 days, you would need to return your original disc if you wanted us to duplicate it for you. Due to the instability of data storage devices, this backup service is not guaranteed, and whilst every effort is made to retain your files for these periods, we cannot be held responsible for hard-drive failure resulting in us not being able to access your job. For very important projects, we suggest you order a digital copy on a hard-drive for your own security.

Delivery/Collections
We return orders via signed delivery with royal mail, or courier. This courier demands that items delivered damaged are reported within 24 hours of receipt, so it's essential that you contact us immediately if your parcel is damaged.

Cancellation Policy
You can cancel your order by email any time up until we begin physical work on your job.
If no work has been started, we will refund you in full (less any costs we have incurred in taking your order shown below).

Cancellation fees
If we arranged a free courier collection, you will need to pay for this at £8.50.
If we processed a card payment, we will have incurred a handling fee which will be deducted from your refund. If we have to return your material to you, we will deduct £8.50 for the courier fee.
We will deduct £2.50 admin fee in handling the paperwork involved with a cancellation.

Refunds
Orders paid for by card will be refunded to the card.
Orders paid by cheque or bank transfer will be refunded by bank transfer.

Faults/Returns
You must notify us of any damage to your parcel or missing items within 24 hours of receipt.
You must notify us of any errors or faults with your transfer within 14 days of receipt.

Order Cancellation
10:39 In the unlikely event that you cancel your order, we reserve the right to charge a fee to cover admin/postage/bank fees we may incur.
Credit card payments are refunded subject to 1.197% charge.

Misc
We reserve the right to demonstrate our abilities by showing examples of work undertaken for our clients on our website, brochure, DVD and other advertising or promotional activities.